Question:
The software crashes frequently for no reason – what can I do?
1. Set Windows Language to English (United States)
-
Press
Windows + I
to open Settings. -
Go to Time & Language > Language.
-
Under Preferred languages, make sure English (United States) is listed.
-
If not, click Add a language, search for English (United States), and install it.
-
-
Set English (United States) as the Windows display language.
-
Log out and log back in (or restart your PC) to apply changes.
2. Set Region and Format to United States
-
Still in Time & Language, click on Region.
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Set the Country or region to United States.
-
Under Regional format, select English (United States).
3. Set Date and Time Format to US Format
-
In Settings, go to Time & Language > Date & time.
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Scroll down and click Date, time, & regional formatting.
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Under Related settings, click Change data formats.
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Set the following formats:
-
Short date: MM/dd/yyyy
-
Long date: dddd, MMMM d, yyyy
-
Short time: h:mm tt
-
Long time: h:mm:ss tt
-
First day of week: Sunday
-
-
Restart your computer.
4. Uninstall the Software
-
Press
Windows + R
, typeappwiz.cpl
, and press Enter. -
Find Plan7Architect (or your software name) in the list.
-
Right-click it and select Uninstall.
-
After uninstallation, restart your computer.
5. Reinstall the Software as Administrator
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Right-click the setup.exe file of the installer.
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Choose Run as administrator.
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Complete the installation process.
6. Always Run the Software as Administrator
-
Right-click the desktop shortcut of the software.
-
Click Properties.
-
Go to the Compatibility tab.
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Check Run this program as an administrator.
-
Click Apply and then OK.
-
Start the software.
Important Note:
After following all steps exactly, your software should run without crashing. If you still experience problems, please contact our support team and describe your system configuration and error details.
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