How does the cancellation of the software purchase work?

If you find that our software does not meet your expectations or if, for any other reason, you would like to request a refund, we guarantee you a hassle-free cancellation process. Regardless of whether you purchased as a private individual, corporate customer, from Switzerland, or another non-EU country, you can receive a full refund within the first 14 days after your purchase.

What do you need to do?

To initiate the cancellation, simply send us an email. You do not need to provide any reasons for the cancellation—just inform us that you wish to withdraw from your purchase. Upon receipt of your cancellation notice, we will promptly begin processing your refund.

How is the refund processed?

Refunds are typically issued using the same payment method that you used for your purchase. If this is not possible for any reason, we will contact you to obtain the necessary account details for the transfer.

What happens to the software?

Once your cancellation has been processed, your license will be deactivated in our system. This means that you will no longer be able to use the software, as it will be locked and unable to open. We recommend that you uninstall the software from your device.